Montgomery, Roy

Abstract Introduction/Objective Burnout among trainers can lead to increased human-derived laboratory errors (HDLEs), which can negatively affect patient outcomes. Through implemented improvement strategies, trainer burnout and HDLEs were reduced without impacting the trainee burnout by creating a core training group to ensure consistency in training and providing additional training tools. Methods/Case Report Burnout was assessed using a survey from the Burnout Assessment Tool1. This survey indicates burnout as a numerical score and was given to trainers and trainees at 3 intervals. Pre-implementation concluded trainer burnout average score was 2.47. HDLEs were categorized and totaled in conjunction with the burnout surveys. Pre-implementation data for HDLEs showed 14% were associated with a training event and 14% were associated with a process change that did not have a training event. Results: Conclusion Final data showed a decrease in average burnout score for trainers (pre=2.47, post=2.26). Trainee score was not statistically different. Post-implementation data of HDLEs showed 6% were associated with a training event and 0% were associated with a process change that didn’t have a training event. In review of the project, standardization of training, proper communication of process changes decreases average burnout of trainers and reduces the amount of HDLEs associated with training and process changes.