Francis, James R.

This chapter provides an overview of Mayo Clinic's history, achievements, and supply chain management (SCM) strategies. As a prominent academic medical center in the United States, Mayo Clinic operates major campuses in Minnesota, Florida, and Arizona. The organization manages an annual supply expenditure of $6.8 billion and employs approximately 1,300 SCM staff. Mayo Clinic SCM leading practices encompass a vision, mission, and strategic plan; active engagement of senior leadership; clinical practice–supply chain integration; talent recruitment, development, and retention; partnerships (strategic) and supplier relationship management; commitment to service excellence and continuous improvement; digital information technology (IT) platform and strategy; innovation and automation; benchmarking; and business continuity.

The COVID-19 pandemic dramatically exposed the vulnerabilities of supply chains in the healthcare sector. James R. Francis, Alok Baveja, Xin (David) Ding, Ann D. Bagchi, Benjamin Melamed, and Diane Hill conducted an in-depth study of how Mayo Clinic addressed these challenges and present three strategies for the future of the healthcare industry.