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Jiang, Lan

https://orcid.org/0000-0003-0488-1987

A5090166634 | I4210125099

Mayo Clinic in Arizona

Citations 1

Healthcare call center efficiency improvement using a simulation approach to achieve the organization’s target

International Journal of Healthcare Management | March 23, 2023 | Volume: 17 | Issue: 2 | Pages: 379-388

10.1080/20479700.2023.2190250